Privacy Policy

1. Introduction:

Dead Locked Auto Locksmith ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website (https://www.deadlockedkent.co.uk) and use our services.

2. Information We Collect:

We collect personal information in the following ways:

Contact Form: When you fill out our contact form, we collect your name, email address, phone number, and any other information you provide in your message.

WhatsApp Business: When you contact us via WhatsApp Business, we collect your phone number and any information you provide in your messages.

Google Analytics: We use Google Analytics to collect anonymous information about website traffic and usage, such as your IP address, browser type, and pages visited. This helps us improve our website and services.

Service Information: When you use our locksmith services, we may collect information about your vehicle (make, model, etc.) and the services provided.

Phone Calls: If you call us, we may keep a record of the call, including your phone number and the content of the call.

3. How We Use Your Information:

We use your personal information for the following purposes:
 

• To respond to your inquiries and provide customer support.
• To provide and improve our locksmith services.
• To analyze website traffic and usage to improve our website.
• To communicate with you about our services and promotions.
• To comply with legal obligations.

4. Data Sharing:

We may share your personal information with:
 

• Service providers who assist us in providing our services (e.g., website hosting, analytics).
• Law enforcement or regulatory authorities if required by law.
• Google Analytics, who uses anonymised data.
• WhatsApp Business, for communication purposes.

We will not sell or rent your personal information to third parties for marketing purposes.

5. Data Security:

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

6. Data Retention:

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights:

You have the following rights regarding your personal information:

Right to access: You can request a copy of the personal information we hold about you.

Right to rectification: You can request that we correct any inaccurate or incomplete personal information.

Right to erasure: You can request that we delete your personal information.

Right to restrict processing: You can request that we limit how we use your personal information.

Right to data portability: You can request a copy of your personal information in a portable format.

Right to object: You can object to our use of your personal information.

To exercise these rights, please contact us using the contact information provided on our website.

8. Cookies:

We use cookies on our website to improve your browsing experience. You can control cookies through your browser settings.

9. WhatsApp Business:

Please be aware that communications via WhatsApp Business are subject to WhatsApp's privacy policy.

10. Google Analytics:

We use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies to collect information about your use of our website. You can opt-out of Google Analytics by installing the Google Analytics opt-out browser add-on.

11. Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. We will post any changes on our website.

12. Contact Information:

If you have any questions or concerns about this Privacy Policy, please contact us through the contact information provided on our website.